Thanks for entrusting VANEST MACHINERY. (“VANEST MACHINERY”, “we”) with your name, your number, and your email. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.
We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users around the world, regardless of their country of origin or location.


Returns
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Pre-sale Service:
1. One-to-one pre-consultation with our sales staff.
2. Real-time online video chat for factory viewing & technical support.

Lifelong Service Team after placing the order:
1. Professional team for comprehensive customer service, including:
Salesperson—XXX
Sales manager—Arya
Logistics—Steven
Marketing receptionist—Julie
Factory production—Aaron
Technical Support—Andy
2. Dispatched engineers for technical guidance and machine training.

Company Name:
VANEST MACHINERY CO.,LTD

Address：

Factory Add. : Luqiao industry center, Taizhou city, Zhejiang province China
Add.：ROOM2102 , BUILDING B2,JINYE ROAD XI'AN SHAANXI,CHINA

Company organizational structure：

TAIZHOU Branch:

Document and Delivery Operate
Steve : op@vanermachinery.com
TEL： +86-29-81029600
Global Marketing : Julie Guo
Email : julie@vanestmachinery.com
Mobile&whatsapp : +86 18792968735

XI'AN Branch:

Technical consultant：Aaron Zhang

Mobile&whatsapp：+86 18502911052
Email：aaron@vanermachinery.com

Technical consultant : Ethan Ma

Email : sales01@vanestmachinery.com
Mobile&whatsapp : +86 13309729661

Technical consultant : Charlie Chen

Email : sales03@vanestmachinery.com

Mobile&whatsapp : +86 15991754716

Technical consultant : Joey Wang

Email : sales04@vanestmachinery.com

Mobile&whatsapp : +86 18960035033

Technical consultant : Alba You

Email : sales02@vanestmachinery.com
Mobile&whatsapp : +86 18793149870